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Level Up Your Social Media in 2020 with These 9 Tips
Are You Ready to LevelUp
Level Up Your Social Media in 2020 with these 9 Tips!
The Role of Planning
As I have said before, content is king, consistency is queen, and when you take control of these two things with a little bit of planning, you will be amazed at the things you will have time to do. All 9 of these strategies and tips help build a solid foundation for all of your social media platforms. You will be able to expand upon as you master each tactic. We are all on this journey together, some have leveled up already, others are working on solidifying the foundation. But we are all learning, and I hope these tips help you build a robust yet flexible presence on social media that allows you to be responsive to trends while expanding your reach and growing your business. So, let us jump in!
Set Goals and Define Your KPIs
Want to Level Up Your Social Media in 2020, then you must define what Leveling Up looks like for you. What are the Key Performance Indicators used to measure if you are reaching that goal? Make sure that you assign the proper metrics to your goals and understand what a positive outcome would look like for this goal. Need help understanding social media metrics before you set these goals? My go-to tool is the SproutSocial.com blog, when I am looking for information on metrics. I have this blog post bookmarked for reference.
Without these goals and our ability to measure them utilizing the metrics, we have no way of defining success or failure. Without goals, how do we know what we are hoping to accomplish? Set goals for your social media and clearly define success. Share these goals with your team, so everyone is on the same page and working towards the same thing. Review the metrics regularly and share your findings with your team. Encourage feedback.
Have A Plan
Having a plan for your content is one of the best ways to save time, focus on engagement, and Level Up your social media profiles. If you are not planning your content chances are you are spending too much time reinventing the social media wheel.
Set Your Goals
Set a goal for yourself. How much content are you planning now? Increase that by 20% over the next 2 months. In four months aim to increase your current percentage by 50%. Work your way up to having approximately 75% of your content/posts planned across your platforms with approximately 25% free per platform to flex current events, and other spur of the moment content in as needed. This makes sure your content always feels fresh and current.
Create the Plan
Review and Utilize the 9 Essential Posts framework from JRH Graphics to ensure that you are providing your followers with varied content that speaks to them. This tool also helps you not exceed 20% of posts being promotional material. I utilize it during every step of my content calendar planning process. Along with the 9 Essential Posts, we use the Macro, Meso, Micro planning process for creating a content calendar like the one we discussed in this post.
Overview of The Planning Steps
First, we look at the big picture, including all holidays, promotions that will anniversary, and significant themes that will repeat from last year. We usually complete the macro step either quarterly or do it at the start of the year and revisit each month to be sure we are not missing anything. After the macro level, we move onto the meso step, which is where we review the monthly themes, the events we are planning, any major product launches, etc. This step is where we lay down the ideas for the posts, types of posts we wish to include in campaigns, and make high-level plans for creative needed. The final step is the micro-step, which is a task completed every week. During micro-planning, you lay in the content for your posts and set them to go in your scheduling tool.
The Benefits
Thisw process allows you to have a plan for your year, month and weeks and provides you with a structure within which to post. While you may not have the specifics of every post pre-entered you know what you will be posting which relieves the, “OMG what do I post today stress.” This process along with my Breaking Down the Blog strategy which I will discuss in the Reduce, Reuse, Recycle section also allows me to have blog posts scheduled out almost a year in advance.
Level Up Your Social Media by Engaging
Did I hear you complain about not having an engaged audience? Whose fault is that? Oh, so you responded to the “thumbs up” you got on your photo of your breakfast this morning? That thumbs-up was engagement for that member of your audience. If you did not respond, you know what you are saying? You just told that member of your audience that YOU DON’T CARE. And if you don’t care, then why would they continue to engage. The worst part, you are saying that publically and everyone can see it. That is not going to help you Level Up your social media this year.
In Order to Level Up in 2020
In order to Level Up Your Social Media you need to engage the people that are already engaging you in the way that you want them to be involved. Need words as comments, then when you get a thumbs up, respond with, “Thank you, I am so glad you liked this post” or “Thanks for liking this post, what was it that spoke to you?” And when you engage with your followers like this, you are publically saying, “THANKS FOR ENGAGING, I LOVE YOU GUYS!” The act of engaging with your audience makes your audience more likely to participate in the future. So at a minimum, acknowledge the likes, respond to comments, and always respond to DMs.
Bonus Pro Move
Depending on the situation, because you don’t want to be creepy, engage with them on their profiles. If they have a business page, comment there. All engagement is beneficial, and showing a follower that you are willing to take the time to engage them in their playground shows how great you are. As they comment back, watch what they do.
Do they ask a question? Are they commenting back in more than four words? Watch what they do and engage again in that way. By the way, why is it four words? Because four words are what it takes for Instagram to recognize the comment as content-rich.
Level Up Your Social Media by Being Human
Being human shouldn’t be hard. After all, you are a human, so it should be easy to portray yourself as a human on your social media. That is your first mistake. Instead of describing yourself as something, you must be who you are, not anyone else. When Lea Berry and I discussed authenticity earlier in 2019, authenticity was starting to get overused as a buzzword. As this year has progressed, the tolerance for inauthentic brands has almost wholly disappeared. Authenticity will continue as a trend in 2020. The only way to capture an audience is by showing the ups and downs, the real emotions, the struggles, and the fantastic and unexpected successes. Gone are the days of nameless CEOs, and brands without a story and social consciousness.
Your Winning Story
At JRH Graphics, we believe stories are the most powerful tool in any companies marketing toolkit. Your winning story is authentic; it has an emotional hook, can capture an audience and convince them to go along on this ride with you. We believe that stories are part of what makes us human, and that is why a simple story can inspire action and produce change. Stories are what make JRH Graphics different. Let us help you tell your winning story!
Content Creation Can Be Hard
We certainly know that content creation can be hard. The number one question we get at JRH Graphics is, “How can I create better content in less time?” While hacks and shortcuts are certainly available, you still need to put in the work with social media. There is no magic bullet. But what are you doing right now? Is it related to your business? Could it be “B roll” content, aka something you put in stories?
Document Don’t Create
Gary V. is famous because of this. He is always documenting what he is doing and putting that out as content because it is. Not only that, but everybody loves a peek behind the curtain. They want to see how things happen, what life is like, and what struggles a business faces. These posts are not the pretty perfect Instagram feed content that everyone knows is inauthentic now.
Welcome to the life of an entrepreneur, you can’t be afraid to show the real you. Behind the scenes content is key, document what you are doing. It is one of the best, no short cut, short cuts I can give you. And it will help you level up your social media in 2020!
Use Reduce, Reuse, Recycle Concept to Level Up Your Social Media
Reduce the time you spend creating content by reusing content like blog posts and recycling content and redistributing it in another format.
Reuse
Your long format videos, blog posts, and webinars can all be broken down into smaller tips and points and distributed on their own with a link tyong them back to the larger piece. I discuss best practices for this process at length in this post. In many cases I am able to get over 10 viable social media posts from a blog allowing me to schedule educational content out for many many weeks. You have already done the hard work creating these pieces of content, make sure you get the most out of them.
Recycle
It is true you can’t magically create a movie from a blog post but you can utilize the research and points you made in that blog post to deliver a video. Look at how you could expand on a point you made or take a deeper dive on a concept. Recently, I turned a 9 post story into a series of 9 Live Videos that discuss different strategies for Leveling Up Your Social Media in 2020. These 9 story posts and videos are the basis of a blog post that dives a bit deeper into these tips. Finally, this blog post will be turned into a webinar that shows people how to utilize the tools and strategies discussed and provides them with practical solutions to common problems.
Level Up Your Social Media by Creating More Content Your Followers Want
Utilize the 9 Essential posts to create varied content and then build on the successes of your top-performing ones by utilizing the Rule of 3 for Social Media. The Rule of 3 for social media allows you to apply a more scientific way to measure why a post is successful, as seen on the worksheet to the left. You change one aspect of the content at a time, leaving the other two points and see how it performs. I explain it in the video below.
Understanding Your Metrics
To make sense of what your existing content is telling you about your audience, you need to be able to understand your metrics. Most social media platforms have metrics built-in, and they are handy to start. As your campaigns and presence on social media expands, you will probably want to invest in a third-party app to measure your social media success. Also, if you need help understanding your metrics, I recommend utilizing the SproutSocial Blog as your go-to research tool. I have regularly referred to the blog post, All The Social Media Metrics That Matter
Level Up with More Video Content in 2020
If you want to Level Up your social media in 2020, you will need to create more video content. From Live Videos to more extended form videos, you must create videos for social in 2020. Not only are videos the most engaging form of content, but most of the platforms are prioritizing videos as well. Video is going to need to be a part of your plan for social media for the long haul.
Instead of Making Excuses, Make Videos
I have made all the excuses. I created lots of stories as to why my brand was different and didn’t need to include video content right up until this year. It wasn’t until I started losing followers at a terrifyingly fast pace that I accepted that I needed to add more video content in my campaigns. Even then, I avoided Live videos because I was sure nobody wanted to see me go live. Well, I will admit it here. I was wrong. (It’s okay nobody will read this far anyway). I was wrong about not needing to include video. I was wrong about not needing to go Live. In the past two months, I have moved further into creating videos, and for the first time in 10 months, I have had almost three weeks of having gained not LOST followers on all platforms. The key is to show up on your social media where people are and in the way that they are consuming content. Take it from me, stop making excuses, and start making videos.
Level Up Your Social Media in 2020 by NOT Selling on Social
Businesses fail when they view social media as a selling platform. Community is the basis of social media, and those of us on there selling are in enemy territory. So instead of marketing on social media, level up by providing value to your followers. Build up your reputation as an educator. People need to be able to like, know, and trust you before they make a purchase. Add value to your audience by answering questions they may have, and by providing content that is value-rich and solves real problems, your ideal client is facing. Establish yourself as an expert on social media, and position yourself as the first person to go to if a member of your audience has a question. Eight of every ten posts should provide value to your audience and not sell, especially as you begin establishing yourself and your company. Your CTA in these educational, value-adding posts should ask what else you can provide to help them. You will become the resource your audience can trust, and with trust eventually comes sales.
It is Time to Level Up Your Social Media
Win big in 2020 by applying these strategies on your social media platforms. Each strategy helps you build a solid foundation to build upon. 2020 is going to be the most social year yet, so get the most out of your social media and build your following. You got this!
Sleigh Your Social Media This Holiday Webinar
Sleigh Your Social Media This Holiday Webinar
The 9 Essential Posts is the framework we use at JRH Graphics to ensure that each of our clients in creating and posting content to their followers that is varied and has the potential to engage. The framework is free to download here, so grab your worksheet today! During the holiday season, social media can be a burden. Customers take priority. And somebody needs to work on adding at least 5 hours to every day between Thanksgiving and Christmas. Here at JRH Graphics, we feel your pain! That is why we created this Webinar that uses some tips from our Content Calendar Strategies and The 9 Essential Posts and gives you lots of great ideas, prompts, and jumping-off points so you can sleigh your social media during this holiday.
Sleigh Your Social Media This Holiday Video and Slide Deck
We know that you are excited to sleigh your social media this holiday! We won’t get in the way any longer. Below you will find the video recording from the webinar as well as the slide deck. The links are live in the slide deck. Click on any of them, and they will bring you to the source of the content! If you have any questions, please do not hesitate to reach out.
Not So Fast Mister
It hasn’t been 56 minutes yet. The webinar was 56 minutes long! No time to watch now? Go over to YouTube and tag the video to “Watch Later!”
You don’t think I can provide value? Okay, I certainly am a bit hurt by you saying that to me. However, you are entitled to your opinions!
Okay, you didn’t mean it that way! Great because I think things like the Holiday Gift Guides and the “Thank You” Campaign are strong ideas. Even the reminders on types of things to post to keep your community up to date on what’s happening in your area are pretty valuable things. Not to mention, the Letters to Santa behind-the-scenes concept will highlight how cool your business is and engage a new audience. Oh, and the Virtual Scavenger Hunt based on the highly successful Instagram Loops could be a real winner for you. The Virtual Scavenger Hunt is my favorite. Links and suggestions for a bunch of “Edutaining” holiday posts and DIY content that is sure to engage this holiday is even included!
That’s Better
I am glad you went back and watched the webinar and reviewed the slide deck. You are ready to go! I hope the webinar inspired you and provided you with some great ideas on ways you can sleigh your social media this holiday. If you use any of these ideas, I would love to see them at work, so please tag @jrhgraphics on Facebook or @jrh_graphics on Instagram and Twitter! Happy Holidays!
Webinar: How Small Businesses Can Utilize Social Proof
How Small Businesses Can Utilize Social Proof
We followed up the blog post on Social Proof with our Social Proof Webinar!
In our Social Proof Webinar, we focused on how small businesses can utilize social proof. Including using it on social media as well as in their general marketing campaigns. We started with a simple definition, but then we dug a bit deeper. The three major areas we focused on for this webinar were customer reviews, user-generated content, and micro-influencer marketing. We believe that these three areas can have the highest ROI for small businesses when executed properly. During the webinar, we providing the best practices, things to stay away from, and offered some examples from our experiences. All participants also had the opportunity to ask questions at the end of the webinar.
Is This The Right Lesson For Me?
If you are interested in social media marketing or have your own business, then this Social Proof Webinar is aimed at you. It should help you incorporate some of the primary forms of social proof into your strategy. If you are a professional marketer but want to be able to provide small business owners with advice on areas to focus, this could be the right webinar for you.
Still have questions after the webinar? Please feel free to sign up for a Free 30 Social Media Consultation Call.
Ok, I am Ready to Conquer Social Proof!
The webinar is approximately 45 minutes long. So grab a pen and paper and, maybe a drink of water. Enjoy!JTNDaWZyYW1lJTIwd2lkdGglM0QlMjI1NjAlMjIlMjBoZWlnaHQlM0QlMjIzMTUlMjIlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRnd3dy55b3V0dWJlLmNvbSUyRmVtYmVkJTJGVDdCVHhSaWJScW8lMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAlMjIlMjBhbGxvdyUzRCUyMmFjY2VsZXJvbWV0ZXIlM0IlMjBhdXRvcGxheSUzQiUyMGVuY3J5cHRlZC1tZWRpYSUzQiUyMGd5cm9zY29wZSUzQiUyMHBpY3R1cmUtaW4tcGljdHVyZSUyMiUyMGFsbG93ZnVsbHNjcmVlbiUzRSUzQyUyRmlmcmFtZSUzRQ==
Small Business & Social Media Takeaways from The Index
Small Business and Social Media
Download Your Copy Today A majority of the clients I work with own and run small businesses. Small business has many opportunities to capitalize on the power of social media but they arent sure how. When the Sprout Social Index Edition XV came out this year I knew it was the right report to break down to help these small businesses see the value of social media.
Social Media is in a constant state of change. Everybody has their theories on what will happen next. These reports provide you with stats that support some opinions and actual trends that paint a picture of what is happening in the world of social media. As a content creator and social media manager, it is my job to take all of the information and see how it applies to what I am seeing with my clients. I generally walk away from one of these reports with at least a few takeaways, this time I was directing those takeaways towards small businesses.
The Nuts and Bolts of the Index
Nobody can deny the power and value of social media. As I mentioned earlier this year, social media touches almost every single aspect of a business. It is too big to ignore. It supports virtually any marketing objective, and moreover provides useful insights to teams outside of marketing. The team at Sprout Social surveyed over 1,000 social marketers and asked about their social goals, challenges, and expectations. They also surveyed 1,000 consumers to understand what people want from a brand on social media. The Index XV explores how social media and marketing teams can better use social data to drive success for bigger picture business goals. It also explores how to use customer insights and trends to improve social performance.
Breaking It Down
For this blog, I focused on a few of the findings that are relevant to the small businesses I tend to work with. When you view the report through that lens some different items stick out. However, all the results are exciting and relevant. If you are interested in knowing more, I recommend getting your copy of the Index and digging in. And speaking of digging in, here we go!
Marketers and Businesses Need to Dig Deeper to Understand the Audience
Forty-three percent of all social marketers say a significant challenge is identifying and understanding their target audience. To address this concern, marketers turn to social data. Sprout Social explored what your audience wants, and I comment on some of the findings below.
What Your Audience Wants
Why do people follow your business on social media? What do they want to see from your company? To answer these questions, you need to understand how and why people use social media in the first place. While 50% of people follow a brand to find out about new products and services, almost as many (48%) follow a brand to be entertained. Other key reasons that a consumer follows a brand is to get up to date news, connect with others, to be educated, and to communicate with the brand.
What Your Audience Does Not Want
Equally crucial for businesses is to understand is what consumers do not want to see on social media. In business today, the customer experience is of the utmost importance. Delivering poor customer service, including being late to reply to a customer concern can be considered poor service. Poor service can result in an unfollow (read like a lost customer) for 56% of those asked. Your audience wants you to respond quickly, knowledgeably, and provide them with entertaining and informational content daily.
Content Misfires
Poor customer service is the number one reason to unfollow. However, posting irrelevant content, too many ads or too much promotional content can all result in a consumer unfollowing your brand. The importance of having a well-planned posting schedule is evident, and it must be robust with entertaining, useful, and educational content. A plan that does not merely focus on your products and services but adds value to the consumer. A social media calendar like with the aforementioned items is a great way to make sure what you are posting is not pushing customers away.
Social Media Essential Post Framework
Our framework for businesses on social media has addressed this since the beginning. The 9 Essential Posts for Businesses helps you create relevant content in 9 categories. It also serves as a reminder of the 80/20 Golden Rule of Social Media, 80% of your content should be informational and 20% of your content can be promotional. When used with a content calendar, a business can plan content and ensure that it is varied, tells a larger story, and engages the audience. Download your free copy of the 9 Essential Posts here to jumpstart your audience engagement.
Social Media Accountability
This report also made it clear that social media is a massive and essential job. Small businesses need to look at who is manning their social media daily. Are they equipped to answer customer questions? Are questions being responded to within an hour on your social media platforms? Have the correct answers been available? It is my opinion that businesses need to embrace new technology and dedicate capital to the task of engaging customers on social media. Look at chatbot options to serve as the front line and invest in a dedicated “position(s)” to manage social media every day. Social media is no longer a part-time job for the business owner. It is crucial for building an audience and growing your business.
Potential Solutions
If your business can not afford to hire someone internally to manage your social media look at hiring an outside company to handle it. Make sure that the company you hire will be posting custom content that speaks to your brand. JRH Graphics specializes in delivering customized content to our clients. Another option for minimizing expenses and maximizing return is to look for interns at a local college to help you post and manage your daily social media presence. No matter what you do, we recommend upping the attention you pay to your social media. It will continue to be an integral part of your business.
What Content Do Your Followers Like
We know that your followers want to be inspired, entertained, educated and informed. The pattern is the same with the types of posts that a consumer will take action on. Sprout Social asked consumers what types of posts they are most likely to leave comments on or share, the answer was posts that entertained them. This is in line with what most social marketers consider to be effective; 50% of social marketers say entertaining and inspirational posts are the most efective in helping them reach their goals according to the Sprout Social findings.
Consumers Want to Be Engaged and Entertained- Edutained As We Say at JRH Graphics
As you saw in the above chart above, posts that inspire, entertain, teach, and have a story are the most likely to create engagement. What is interesting is that consumers are engaging less and less with offers and coupons promising savings. While sales can attract consumer interest, entertaining, and inspiring posts get the most engagement. Both marketers and consumers supported this finding.
People Want to Learn
Creating posts that are engaging and entertaining and speak to your brand can be slightly overwhelming. But here are a few key things to keep in mind. Remember that you are the expert, share what you know in an engaging way. Use what you have around you when thinking about things to post, your company is unique highlight it. Look at what your competition is posting to get ideas, don’t flat out copy it, but research is ethical. Use your brand story and differentiators as guidance on what to post. Finally, use your team to deliver the message.
Employee Advocacy to Shorten the Long Game
Social media is part of the long game. You are building a loyal customer base that likes, knows, and trusts your business. One way to get your audience to like, know, and trust you sooner is if your employees like know and trust you. According to the Sprout Social report, almost three quarters (72%) of all social marketers use their employees as social media advocates. The report also revealed that forty-five percent of consumers say they are more likely to research a product or service when someone relatable, like an employee, posts about it. Using your employees as advocates helps you keep the content varied on your social. It also helps shorten the time it may take for a follower to become a faithful customer.
Converting Followers to Customers
Not every consumer is going to click the checkout button on the first go-round, and that’s okay. It is vital that you still invest in your followers online. Strengthening the connection you have with your followers can lead to more authentic interactions, more word of mouth referrals, and a loyal customer base. Merely looking at the actions consumers take when they follow a brand highlights some of the value they are bringing to the brand.
Actions Followers Take with Your Brand
Eighty-seven percent of consumers who follows a brand on social media will visit the brands’ website. Seventy-eight percent of consumers visit the brands’ physical store, talk about the brand, or recommend the brand to friends and family. Finally, 77% of consumers will buy that brand over another. These are all substantial numbers that indicate a relationship that is worth nurturing. When it’s time to convert people into active buyers, social marketers should use a combination of discounts, product demonstrations, and educational content, Once again, it is the educational and informational content that is driving consumers forward in the customer journey.
Brands Are Only Scratching the Surface of What Social Can Do
Social media has so much unforeseen power, and you are in a position to experiment and see what else it can do. While sizeable social marketing firms are working to break down silos, you have the freedom to break down existing social barriers and see what lies on the other side. You have the benefit of seeing an opportunity on one day, and the next day be capitalizing on that opportunity. It is not necessary to chase after every wild idea that passes, but it does mean you have the chance to try new things. Based on what has worked in the past or what trends you are currently seeing.
What Trends Could You Capitalize On
From creating video content to building a community around your brand, the opportunities to get more out of social media are out there. An excellent place to start experimenting would be with those things your followers have requested. The end of the Sprout Social report provides you with some trends to watch out for in the future. How could you do more with live video, user-generated content, Instagram Stories, and creating a community around your brand?
In Conclusion
Social media is not going to disappear tomorrow. It will continue to expand before it disappears if it disappears. If you are a small business and you have not been investing in social media, the time is now. Get on the bus because it is about to pull out of the station. And for those of you who say, “I am good right now, I will start doing it if I see my sales slipping,” at that point, it is too late. The long game of social media will have passed you by then.
I am not saying that you need to come by my office and sign up for a social media management or content creation package immediately. Although we do things differently and would have a package that fits your needs. What I am advocating is that you do more to increase your reach. It is time to tap into the power of social media for your business.
Download Your Copy Today All Stats and some inspiration provided by the team at SproutSocial Download Your Copy of the Sprout Social Index Today!
A Different Approach to Social Media and More
Combining Our Experience with Our Passion and Helping Other Businesses Succeed
Social Media has incredible power and reach. However, businesses can not capitalize on that if they don’t have a great story to tell and content that helps followers understand that story. When we founded JRH Graphics, we knew that our suite of services had to make it easier for businesses to tell their story. Our services needed to offer customizable social media plans for posting on their profiles. As well as provide our clients with content that spoke to their unique brand.
So, we combined our twenty years of business experience with our passion for storytelling and set out to help small and middle-sized businesses get the most out of social media. Our services are all customizable. This allows us to build social media plans that meet our clients’ unique needs. Each piece of content created is made for the sole purpose of telling our clients’ unique story. No generic content, no one size fits all solutions and no pick one from column A and one from column B brand stories.
A Different Approach: Story First
At JRH Graphics, we do things differently. We believe that spending a little extra time building your brand story provides value to the brand in the long run. A company without a story has no chance to survive in today’s marketplace. Your story is the foundation of all that we do. If we want to help you to be successful, we must first build a solid foundation.
Building A Solid Foundation: Discovering Your Winning Story
What’s Your Story? If you have ever had a meeting with Jonathan Howard, then the chances are he has asked you this question. For us to be able to support your business, we need to know your story. Everyone’s story is unique, so the first thing we do is listen to you talk about your business and watch how you engage with your audience. Your answers to questions like, What does your business means to you, provide us insight as we help you explore your “why.” We ask about your reasons for doing things. What are the values of your company? We want to know what you want to be known for after all is said and done. What problems are you solving for people? All of these questions help us understand your business and allow us to build a brand story.
The Foundation is Solid
Now that we have explored your brand story, we can use what we have learned to move forward. This allows us to make more informed decisons about how we promote your brand, what audience would engage with your brand and so much more. A well developed brand story provides us with a solid foundation we can build upon. This foundation allows us to do the following items an so much more.
- Use your voice and values in our posts on social media
- Target an audience that makes sense for your business
- Create custom content that speaks to your values
- Engage others that share your values
- Represent your business properly on your social media platforms
We Have The Story, Now What?
People do business with people in today’s marketplace. The days of businesses operating behind a veil of secrecy is long gone. Your story provides your business with a human face. A human face gives it the power to connect with your audience. Once we are at this stage, JRH Graphics works with you to build a social media plan that allows you to tell your story to an audience that shares your values.
We work with you to create a package that works for your business. Self-run packages are available where we meet either monthly or weekly to review your calendar and posting plan. We also provide fully managed packages across multiple platforms. With these plans JRH Graphics will create and post custom content that supports your story. And if you fall somewhere in between these two options, we build a custom social media plan that will work for you.
Social Media Management Plans to Support Your Business
A Self Run Approach to Social Media
You decide that you can continue managing the daily duties of your social media. All you need is some assistance planning your content and posts. The drab and generic content that past providers have given you as “custom” does not speak to your unique brand, so creating some custom content to post on your profiles is essential.
You are not alone, many of our clients fall into this category. They choose JRH Graphics because we offer them a better solution. We schedule regular meetings to help them plan their content. We provide them with a framework for content creation we call the 9 Essential Posts for Every Business on Social Media. During our regular meetings, we help schedule monthly posts and ensure that they are providing their followers with “edutaining” content that adds value. Our goal is to make sure that your social media profiles start working toward the success of the business and no longer feel like a burden.
A Fully Managed Social Media Plan
Your business has grown, and the stress of managing your business and promoting your business is overwhelming. You decide that you want to focus on running your business because that is your wheelhouse. But, you need to be able to trust someone to help you promote it. JRH Graphics offers plans that can help you here too.
It is nearly impossible to run and promote your business at the same time. We take on the task of managing your social media so you can focus on what you do best. A review of your current platforms is performed and make a recommendation on a social media management plan that works for you. We will help you build a strategy that puts you on the path towards engaging followers and creating customers for life.
The next step is to create content that supports your brand, your story, and reflects your values. We share these customized posts with you every week and ask for your approval. We will never share anything on behalf of your brand without your approval. This strategy allows you to engage your audience, provide them with “edutaining” content that speaks to your brand daily. It is your brand, your messaging, and your custom content; we are just the ones posting it for you.
A Plan for Custom Content Creation
Some businesses have a person in the marketing department that is in charge of monitoring the social media for the company. In some cases, they are responsible for creating content. In other instances, a business may need content created by an outside source. Whether you need photos or additional promotional pieces we can help you out.
Content is king!
The content you put on your social media can determine who chooses to follow you . Your content influences how your audience feel sabout your brand. From photos to articles, to free tools you provide to your followers, it all says something about who you are. We believe that the content you put out should look and feel like you. While we love stock photos for some things, they don’t belong on your social media profiles.
At JRH Graphics we literally, loathe content that pretends to be custom. You hava all seen the cringe-worthy off-brand quote somebody posted to their Instagram feed. This is not what JRH Graphics provides. When you hire JRH Graphics to create custom content for you, we will create actual custom content. Content that is based on your brand and your story, not just your brand colors and taglines.
You Have Choices, We Hope We Made That Clear
You can select to have photos taken that represent your brand, or have posts created based on the content you have already curated. Whether you need us to develop a single campaign or want us to work with you in an ongoing capacity we can help you out. We can create content that is representative of your brand each month or once a year. Our content creation plans are just as customizable as our social media plans.
The Biggest Difference at JRH Graphics
Jonathan Howard is what makes JRH Graphics different. He is driven, passionate and creative. His hand on style and unique way he approaches problems will help your business rise to the next level. Jonathan has over 20 years of business management experience. The knowledge gained from his experience is what he brings to every one of the clients. Jonathan and the entire JRH Graphics team is committed to helping you be successful. We will roll up our sleeves and work along side our clients to ensure their success.Are you ready to be heard on social media? Do you want the JRH Graphics team to help you tell your winning story? Ready to engage an audience that has the potential to be customers for life?Get Noticed
Video Content Creation Using the 9 Essential Posts
Creating Video Content Stresses You Out, Doesn’t It
When you hear the words “video content” do you scream a little bit? Are you stressing out because you don’t know what to create? Or is it more stressful thinking about going in front of the camera, recording something, and then putting a video out there for all the world to see? Well, the good news is I can help you because I am going to provide you a framework that will help you decide what kind of videos to create. I can also tell you as somebody who hates being in front of the camera, that it gets a bit easier each time. You just need to get in front of that camera and go for it. Remember it is your business, you are the one with the experience and you are the Subject Matter Expert.
Video Content Challenge for June
Leading into the Video Content Challenge for June I discussed different ways you could incorporate video into your social media. This was based loosely on the 9 Essential Posts Framework that we use at JRH Graphics to help make sure that each of our clients is posting a variety of “Edutaining” Content. The major benefits of following this framework for your video content as well as all your other content is it ensures that all of your posts are working towards telling the same story and the content remains varied. well, for July we are digging into video a little bit deeper and you will be asked to create video content for 7 of these 9 Essential Post Categories.
I recommend you take into account your June results when deciding what to post for this challenge. What worked in June for you? Which videos did your followers engage with? What platforms worked the best for you? Which platform do you want to add next? Answer these questions as you prepare for the July Video Content Challenge (VCC) so you are making the best use of your time when creating content.
Video Content Created for These 9 Categories
Since I am such a nice guy and I want to help you all succeed in the July VCC I am going to review the 9 Essentials Posts below and provide you with some ideas on how you could create video content for each of them. Want a little behind the scenes here, when I thought of this blog post I already had content in mind for 8 of the 9 essential post categories, know which one I forgot? Yup, you guessed it the motivational quotes argh!
Product Posts
Product Posts may seem easy but be sure to not constantly post or repost the same content about your product. Keep it fresh. Get ideas from your customers how are they using your products or “product in the wild” posts. Make sure to highlight what features and benefits users will get from your product that differentiates it from the products of your competitors.
Video Content Ideas
Tutorials on how to use the product. Features and Benefits Demo- think simple but impactful and easy to digest here like Bounty Commercials. Go live for new product releases or possibly show your product being used in an unexpected way. Showcase how the product is made. You have lots of options with this one, just make sure you are highlighting what makes you special.
Customer-centric Posts
Customer-centric posts focus not only on the overall customer experience (which is a good focus) but this is also where a lot of your user-generated content comes from. User-generated content is huge for a business because when you share that content the creator is much more likely to also share the content with followers. And beyond that it shows followers you care about how you engage with your customers and encourages them to share without even asking.
Video Content Ideas
Yup, if one of your customers creates a video post and puts in on their social media, you can share that! You got a freebee but that is great. User-generated content is a huge win for any business. If you are that good then who am I to deny you a freebie. If you were not that lucky it is okay, think about ways that you currently interact with your clients and customers, do you have a regular that is hilarious and would love to be a ham and drum up some attention for you? The person who is always raving about you? An organization that meets in your space that would love to cross-promote or drum up some new members. Yeah, you guys have this one.
In The Hood Video Posts
I call these the “In the Hood” posts and they really touch on the things happening in the community around you. They can be lighthearted and silly or seriously important things that are happening in the hood. What is important is that you are engaging the potential clients that are immediately in your area that are customers of the other businesses. You are also providing those in your neighborhood beneficial information and helping build trust. These posts allow you to partner with other businesses in your neighborhood magnifying your reach.
Video Content Ideas
Partner with another business and feature them and have them feature you. Cover a local neighborhood event. Check out the newest restaurant in town and live post about it. Video how you interact with your neighborhood every day as a business owner. Feature some new people in town or do you always have that one dog in the neighborhood who is your best client, go get him on video.
A Day In the Life Posts
Highlight things that usually happen at your company a pre-opening chat, lunchtime discussion, shared news about employees. Remember Instagram is very visual so make sure you have a good brand-appropriate visual if you are sharing on Insta. Think of these as a quick filtered peek into the back of the house. People love to get a peek behind the curtain, and you want to give that to them. Be real but brand appropriate.
Video Content Ideas
This type of post is awesome for video content and stories. Feature a day in the life from a specific perspective and make sure the day is entertaining and informative for your followers. No further tips needed this is gold!
Giveaways and Contest Posts
Product launch, new item, a special time of the year… make it super special with a giveaway or contest. It’s a great way to gain followers by encouraging them to follow you on social media as a way to be eligible for a prize. Keep in mind that you should always post appropriate disclaimers and follow all posted social media platform rules! This could also include tools and freebies that you can offer up to those who follow you. Maybe a free 30-minute consultation etc.
Video Content Ideas
Video reminding them of a contest. How about a video of you picking the contest winner. Or a video of the contest or giveaway winner picking up prize and being super excited. You could create some video content around you free tool you are offering for people who sign up for your email list. Or highlight how they can use that freebie.
Food, Babies, and Dogs on Video
Want some more social media gold? Then post about food, babies or dogs! Posts like this help you keep your content varied and make sure that you are not talking too much about yourself! Remember that just because the post is not directly related to you does not mean that it shouldn’t add value to your followers. These are not throw-away posts they are still an opportunity to get followers to like, know, and trust you. Think about favorite lunch places around your business, a new bar for after-dinner drinks, or your favorite quick and easy meal you love to make. Keep it light and brand appropriate.
Video Content Ideas
Ok so here the dogs and the babies might be more entertaining on video, but if it is not your dog or your baby make sure to get permission. But seriously, you could do a post around food on video. Like your morning trip to the coffee place. Better yet if you are promoting your restaurant, or you are a lover of chocolate, wine, scotch, pizza whatever, share your love with your followers. Make sure you aren’t throwing these posts away- they should add value.
Motivational Quotes on Video
Motivational quotes on #motivationalmonday or any other days of the week when a little pick me up are in order. Keep the quotes brand appropriate. Try to share quotes that you find meaningful in general or on a specific day. Generally, I recommend posting 1-2 quotes a month. Also, please do not just find one on an ugly background and slap it up on your feed, pay attention to the look of it and when possible add your branding.
Video Content Ideas
Yeah, this is the one I sorta didn’t have figured out but… How funny would it be to have the grumpiest guy on your staff read motivational quotes on the video to cheer people up on a Monday! Or do you have a yoga fanatic that can offer some Monday Motivation and a tree pose? Tell a motivational story that helped you, or one about how you achieved your goals to give followers a different perspective on you. All possible ideas and I will keep thinking!
EDUTAINING Video Posts
Remember you are the expert in your field you should be EDUTAINING your followers. That means the information you are sharing is EDUCATIONAL, USEFUL & ENTERTAINING. People love little tidbits of knowledge especially if its something cool that they can use to impress somebody at a bar or a party. Share fun little bits of knowledge or inside info on what you do. Ask them what they want to know and then educate them on that.
Video Content Ideas
Ask your followers what they want to know or what questions they want to be answered and then go live and answer them. It’s fairly easy, it encourages engagement and you know all the answers! Plus it fills you in on areas that you can improve messaging or provides you other ideas for videos you could create to help educate followers. Also in this category, product demos, useful tips, unknown facts about your business.
Employee-centric Posts
Employee Takeover: Have a trusted employee who has been briefed take over your business account for the day. A few video posts in the story and a post for the feed that is on brand. The story can be less refined it is set up to be snapchatty for a reason!
Employee Profiles These are a bit harder but they are great for morale and a great way to feature specific employee on social media. Ask a set of questions to an employee and take some cool fun photos and viola.
No Employees- No Problem: Do you work with another company in a partnership for an event? Or are you welcoming a new vendor, artist, or chef into your location for a limited time? Do you sell products from local artisans? These all provide an opportunity to do a profile of sorts or even have the partnering brand take over your social media for the day.
Video Content Ideas
Do all those things mentioned above in a video. Employee profile on video (interview style). Employee takeover with video. Brand takeover with video. New vendor or partner, feature them on video. Prep all parties in advance of the video and have fun.
A Final Thought
Before you post content think about what value it will add for your followers. Is it something that will solve a problem that they have or help them in their daily lives? Is it introducing them to something new or highlighting an unknown feature of a much-utilized tool. Helping your followers manage pain points and excel where they struggled before is a surefire way to build trust. Try to not post content that does not add some value to your fans, they won’t stay fans for long if you post too much useless content.
Are you ready for Video Now?
Start by going live and work your way into creating other video content. Video content in stories such as on Instagram, Snapchat and Facebook can be a little rough around the edges, that is expected. However, video content in your feed should be more polished and professional.
Keep in mind with all your video content that it should be short, concise and beneficial to the person watching. Break the videos down into easily digestible segments to increase retention. Plan your videos in advance and make sure to follow an outline so you present a well-organized idea.
Now get out and start making some videos, we can’t wait to see what you come up with.
Create Engaging Content With Quality Photos
A Different Kind of Photo Shoot
At JRH Graphics we tend to do things a little bit differently, so it should not really surprise anyone that we approach photo shoots differently as well. We don’t like to shoot in the studio. Whenever practical, we like to shoot in your neighborhood, where you live and where your business is located. Our photo shoots are “in the wild” as we say. This type of shoot encourages real-life engagement which leads to greater engagement online. So what does a photo shoot in the wild look like? How do we decide what photos to take? What do you wear?
Well, aren’t you lucky… we are going to answer all your questions in this post!
Before The Photo Shoot Begins
Before each shoot begins we will discuss what types of images you wish to get from the shoot. We will also review key aspects like how we will be portraying the brand in the images. Are the shots a part of a planned campaign? We can also review what the overall feel you want from the photos. We will review the specific photos we wish to capture for posts we have planned as well as ways to get some more versatile images that can be used in multiple situations. We always try to capture as many shots as possible at every shoot.
Some Important Pre-Photo Shoot Questions
What to Wear
We have discussed the intent of the shoot and the message you wish to convey in the photos we will be capturing. So now, what about the styling? We may tell you what we envision for a specific shot or the overall feel but it is up to you and what you have in your closet. No matter what, make sure that whatever you decide on, matches your brand. That is the most important recommendation we can make. Other than that we recommend bringing a few versatile options with a variety of complementing accessories! Mixing and matching is the name of the game to get the most looks out of one shoot. Blazers, jackets scarves and statement jewelry help transform a look in seconds. Always bring great shoes, but wear sneakers as we will be walking a lot.
Where are we going:
Once the location has been picked we will scout it out and set up a plan of attack based on what shots you are looking for. We are flexible and can make changes on the fly so if you spot a shot you want while taking another one just let us know. We also may need to change a shot because of crowds or lighting etc. We roll with the punches and we will get the shots. Again, bring a pair of comfortable shoes. We will be moving and heels are not running shoes!
So What Else
We will take as many shots as possible from a variety of angles, sometimes the photos you don’t expect to look great look awesome. During the shoot I will be talking to you, working with you, and trying to keep you relaxed but we will also be capturing candid shots. Move around, play with the way your body bends, pose, then act naturally and sometimes be goofy. The more relaxed you are in front of the camera the easier it will be to get the shots we want.
Oh yeah… How long and how many shots?
On average a shoot will consist of 3-5 shots will take about 90 minutes depending on the distance between location, the number of people, and outfit changes, etc. The result is generally 150-200+ unedited images. Which converts to about 10-12 Awesome shots and 20-25 good shots if we vary outfits, angles, and even props. This is enough images to get you through a month of social media posts. Which is exactly why each monthly social media client above self-managed gets one shoot a month with their package.
It’s Photo Shoot Day
On photo shoot day we will meet at the specified location and review the purpose of the days’ shoot. Like a broken record, I will remind you that each photo should have a relatable story and every client and product should be approachable and have a personality. Once we begin the pace usually goes something like this… Uncomfortable photo, I try to make you laugh, we chat, I shoot, you laugh I continue shooting, you pose, I shoot, pose again, and then on to the next shot. The idea is to shoot candidly and comfortably. We move, we chat, we shoot, we look for a different backdrop, we move again, we shoot again. The same applies to the products- we just have to help them move!
Getting the Shots In
We work to finish our shot outline but sometimes we don’t so we try to stack the front end of the shoot with the necessary pictures and the back end gets the supplemental images. Expect about 50 varying angles, poses and/or positions per shot. Feel free to change up accessories during a shot but save outfit changes for between shots.
Remember we are shooting in public so sometimes we may need to wait for another group to vacate an area. Conversely, when we are shooting many people tend to steer clear of an area, if it is an essential area for a business or building we will need to act fast so we aren’t negatively impacting a fellow business.
So That Is It!
We hope this post helps you understand what to expect. Our number 1 objective is to get the shots we need to build engaging content for your website, social media, and other campaigns. But almost as important is having fun. These shoots are meant to be laid back and enjoyable so don’t worry you will look great so have fun!
Want to know more?
If you are interested in learning more about any of the services we have to offer or want to schedule a free 30-minute consultation call? Just fill out the form below and we will happily answer all the questions you have or set up your consultation call. We can’t wait to help you tell your winning story!
2019 Social Media Stats and Best Practices
2019 Social Media Stats and Best Practices
We recently took a look at some of the top social media stats for 2019. We wanted to see what the numbers were telling us about the state of social media and social media marketing. From this, we decided on some key areas new businesses could focus on. To round it all out, we added in some best practices. If you are just starting to promote your business via social media, or want to revise your strategy… here is a good place to start!
Before The Stats, Let’s Review Some Basics
First, and foremost a basic that is often times forgotten. The goal of social media is not to sell. Your goal is to engage followers with content that fills a need. The 80/20 Rule is the Golden Rule of Social Media. It states that 80% of what you post should be informational, educational and entertaining. Only 20% should be promotional.
Some additional guidelines include making sure that your company story is relatable. Only Posting Content that is Brand Appropriate, and being authentic and true to your brand. We even encourage you to be a little bit funny but remember humor can be tricky. Make sure you will not offend anyone and always be polite.
Following these basic rules will ensure that you are creating and distributing quality content that adds value to your followers and your business. Now, let’s get on with the show…. errr one-minute mini video, read fast!
Planning and Organization
Reviewing the tips in that quick video, I am reminded of the importance of proper planning and scheduling. There is no other way to ensure a strong social media presence. Without planning you will not be able to ensure that your content fully aligns with your brand. It will be impossible to be sure you are presenting posts that are cohesive across all platforms. Planning also allows you to schedule a well-rounded selection of posts that “Edutain” your followers. Are you looking for the best things to post about on Social Media as a Business? Take A Look at our 9 Essential Posts Blog and if you want you can even grab a Free Copy of Our 9 Essential Posts for Businesses Worksheet.
We recommend creating a social media planning calendar and regularly updating it with key campaigns, events and other occurrences that will impact your business. Then organize your posts making sure that they are appropriate for the time of year. Review it regularly to ensure the content you are presenting is varied and adds value. Social media management software such as Hootsuite and HeyOrca (if you need approvals or are running multiple accounts) also have great tools that will help you plan, stay organized and post regularly to all your platforms.
Numbers Don’t Lie
Now, let’s dig into the numbers. They say numbers don’t lie. I have tried to prove this theory wrong, and while I have successfully gotten people to agree that numbers may not tell the full story we have to stop short of saying they lie. What are some of the social media stats telling us and how can we adjust our strategy to expand on successes or compensate for shortfalls?
We selected three areas to discuss. First, how to stand out in a crowded marketplace of 2 Billion. Then we took a look at some of the social selling stats and provided some tips on this “trend” that isn’t going to go away. Finally, we take a look at the importance of serving your customer through your social media platforms.
2 Billion Users and Counting
Social media continues to become more ingrained in our daily lives. More people are accessing at least one social media platform every day. More businesses are using social media to reach customers. Facebook, which is still the largest social media platform, alone has 2 billion active users. Facebook also has 65 million active business pages.
The landscape is crowded and a tremendous amount of content is being added every single day. 100 million pictures and videos are uploaded every day to Instagram. If you are not creating quality content for both your feed and your stories you will be forgotten. Quality content is content that engages followers, has the potential to go viral and is representative of your company. Failing to create quality content and share it regularly will result in less brand awareness, engagement will continue to fall and the cost of doing business on social media will rise.
Stand Out In The Crowd
It is easy for your posts to get lost on social media nowadays. Stock photos, overly generic copy, fake authenticity, and recycled posts will not get you noticed. Flashy misleading headlines and fake promises will get you blocked. In order to avoid these pitfalls make sure your content makes sense for your brand and is adding value. Think about your audience and what they need that you can offer, then give it to them.
Posts that include user-generated content are more likely to engage followers. Encourage followers, customers, employees, brand ambassadors, influencers and friends, and family to engage with your company on social media. Build relationships with those who engage with you on social media, keep a short list of likes and dislikes and notify them if you see something you are certain they will love. A little effort like this goes a long way and will be noticed. Look into possible collaborations. Befriend an Influencer. And lastly, create more video content. Video is still hot and people are more likely to engage with it.
When you see numbers over a billion it’s natural to feel like its a mountain you will never climb. The beauty of social is that success is built one story at a time, and one customer at a time. Take the time to cultivate the relationships and you will begin to climb that mountain.
Increase in Social Selling
Followers being inspired to purchase an item because of something they saw on social media or discovering a new item that they want to purchase on social media is great news for businesses that have items to sell online. Customers are growing more accustomed to the concept of social selling and feel more comfortable making purchases via social media. These stats also reflect the availability of new features in Instagram and Facebook that allow companies to directly link products to posts, the rise of influencer marketing, and increased visibility on social media for startups.
If you are selling products and have an online store, I recommend getting social selling up and running, as I don’t see this trend going away anytime soon. As a matter of fact, stats like 49% of people say that the availability of easy payment options like ApplePay or GooglePay on social media platforms would increase the likelihood of them making a purchase and 50% of Gen Z view social media as the most relevant advertising channel suggest we will be looking at social selling for a long time.
Once you have the basics set up you can directly link to your products in posts, your Facebook page can have an up to date shop section with all of your products. You can feature products directly on your Facebook page. JRH Graphics has a Facebook store and regularly links to items in his IG posts and Stories.
Are you already utilizing social selling for your company, please share your best practices, we would love to hear from you!
Serving Customers via Social Media
With the rise of social selling, users utilizing social media to research products, and the fact that 45% of consumers go to social media first if they have a question or an issue about a product or brand it is clear that social media is no longer just a marketing platform. Social media is now another storefront and another chance to make a first impression. Your social media is part of your customers’ journey and one part of the omnichannel experience they will have with your company.
The Other 12%?
88% of social marketers believe it is important to serve customers via social media platforms. My question is what are the other 12% thinking? Social media is part of your customer journey, it is where they go to research your products, buy your products, and see if they have a friend that has used your product. If you are not available on social media to assist someone who wants your product YOU LOST A SALE!
Social media is a storefront and it is a storefront that needs to be manned. Whoever is managing the interactions needs to be well versed in your product and policies and has to be able to answer questions in a timely manner.
Social media is a chance at a first impression, and a way to continue telling your story. Your social media needs to reflect your brand and your story. Your social media should be easily recognizable. If I go to your store, your website, your social media platforms it should all be connected.
A bad experience on social media could end a relationship with a company. Just take a second to think about this stat. 51% of people would unfollow a brand if they posted irritating content.
Still thinking? Yeah, you got it you lost a follower, you lost a customer! Their customer journey just ended because of something you posted on Instagram. Ouch. This is equal to a customer having a bad interaction at your store.
A Stat That Drives Home the Point: Social Media Can Not Be Ignored
That one statistic alone drove home a very important point for me. Your social media platforms are equal to your store, your website, and the interactions that your customers have with you. Social media is no longer something for the marketing team to worry about, it is as big of a big picture item as anything, and it can’t be ignored.We reviewed the stats, made a few suggestions and we hope you have some jumping off points. If you need help coming up with a plan that works for your business please reach out to us here at JRH Graphics. We would love to help you craft your story, engage new followers, and build your business.Sources
Strategies to Expand Your Reach on Social Media
What Strategies Will Expand Your Reach on Social?
What strategies should I use to expand my social media reach quickly? is there an easy way to gain a following on social? What strategies will help jumpstart my social media and make sure that my content is seen? How do I get more people to like my stuff? This post was inspired by my clients and that ask to increase their visibility, influence etc on social media. And don’t get me wrong I love these questions and I love to share my knowledge with folks. The one thing that I warn you of is I am not going to provide you with a quick fix. I don’t believe that one exists. You gotta hustle hard if you want to see results!
Some Basic Strategies
Yeah, I don’t believe in quick fixes but here are a few strategies to optimize what you are doing on social…
1) Get your friends, family loved one and co-workers where appropriate to follow and share your profiles. Engage with them and provide the content that they want to see, its a start and if they share content it expands your reach.
2) Include your profiles everywhere you can with a message encouraging them to follow you along with the benefits of following you where space allows. Don’t forget to include in email signatures, business pages, LinkedIn Profile, alignable profiles, on business cards and visible on the website above the fold.
3) Search important Hashtags within your niche and favorite interesting tweets.
4) Retweet, Repost, or share content you like and join conversations to engage new followers
5) Link to high-quality content on your site/blog
6) Provide useful and edutaining tips that relate to your field of work and provide useful and actionable info to your followers
7) Use a branded #hashtag
8) Get a wider reach by promoting events that you are attending using the appropriate hashtag combined with your profile name and or hashtag so posts show on event with a link back to your profiles. Its another way to engage others effectively.
9) Show followers a bit of the behind the scenes for some realness
10) Don’t forget to promote your profiles and include them in content you create
11) Share your brand story as well as your story
12) Ask this important question to your followers on a fairly regular basis “How can I help you?” and when someone responds, help them. This si a major part of an effective engagement strategy.
13) Want some additional tips, tricks, and strategies I recommend to clients and followers? Check out this collection of social media tidbits!
An Important Note On Content:
Before exploring some strategies a bit more in depth, I want to be sure that I clarify the importance of content! Content is king, always will be and that is why you can’t try to get around it the easy way. The two essentials for a successful social media strategy are ENGAGE FOLLOWERS AND PROVIDE GREAT CONTENT!
The content you create should be aimed at EDUTAINING your followers by being informational, educational and fun. Great content will always win so focus on creating that and let the rest fall into place. It takes time but you want to be a thought leader, a resource, and an innovative thinker content creation is the surefire way, Your followers may not need your services right now but if you are sharing winning content that educates and informs them they will think of you first when they need you!
The “Advanced” Strategies to Extend Your Reach
I say advanced but really these are all essential things that all businesses on social media should do in order to get the most out of what they are doing on social media!
1- Brand
Make sure your brand identity is fully developed, down to knowing what you would post and wouldn’t post, and how you want followers to perceive your brand. Know Your Brand, Be Your Brand, Believe In Your Brand
2- Social Mission
Have a clearly defined mission and goals for social media as well as what success will look like for your brand. In this mission include if the goal is to sell on social, influence or educate. My recommendation is always to educate and engage by creating great content!
3- Audience
You can not create a content strategy until you know your audience. What type of person/business do you want to attract? Do you know their interests and needs? What problems do they have and how can you solve them? where do they get their information or what websites do they read daily? Understanding your audience is fundamental to creating content that they’ll find valuable.
4- Be a thought leader in your niche
Share content that highlights your innovative thoughts and ways of handling situations. You can also share content of other thought leaders and well-respected members within your niche.
5- Communicate and Engage
Promote two-way communication on your social media platforms by asking questions to your followers and encouraging them to share questions and ideas via comments on your social media. Then answer and engage those who share with you. Provide them useful information that they can see the value in. Don’t only link to your website link to other respected people in the industry as well.
6- Social Service
Build brand ambassadors by providing stellar “social service” and encouraging followers to share experiences with your brand. Provide an incentive for followers sharing reviews both good and bad (seriously), ask for feedback regularly on social, and act upon the feedback you get.
7- Interaction
Interact with other profiles regularly and provide thoughtful and relevant comments when commenting. This will give your brand more exposure especially if you target very popular posts, where several people will receive a newsfeed update with your comment. But beware of wasting time posting on posts that are “too popular” this is a judgment call but if you are comment number 300 on a post people may not be paying attention anymore.
8- Collaboration
Message interesting pages that you think your target audience follows and propose doing a featured post about them or their site and ask if they will do the same. Or work together on an event, or do a photoshoot together. Collaboration is key to social media success. See my blog post on collaboration.
9- Quality not Quantity
Focus on quality not quantity in regards to both your blog posts and your followers. As long as you have a consistent posting schedule that features high-quality content you will be good. In regards to followers, I’d take 400 fans who engage with my content and generate business over 5,000 who are indifferent to my business any day!
10- Vary What You Post
Experiment with different types of posts and mix things up a bit. Ask questions, share a behind-the-scenes picture of your workspace, or take advantage of the social aspect to ask for ideas, feedback, and input. Get creative and keep things interesting for your followers.I’d always recommend seeking and sharing the best content with others too. As well as helping to build trust and relationships, this helps your channels become a destination for people looking to learn and be inspired. See 9 Posts Every Business Should Try on Social
11- 80/20
Remember the 80/20 Rule 80% of what you post should be educational, informative, useful or funny 20% should be promotional… Or, as author Gary Vaynerchuk puts it: give, give, give, then ask… see more Gary V. here…
12 Be yourself and it is okay to be funny
Keeping your audience in mind at all times but that does not mean hide who you are. Your personality is the key to
Social media is also a great place to share a little more of you, whether behind the scenes shots or sneak peeks of a new product you’re working on. Trust is a huge component of the buying process; letting people in a little help your readers feel like they’re trusted, which in turn helps them to trust you too.
13- Influencers to Influence Step 1
Find influencers in your niche to engage with because following them and engaging with their posts by liking, commenting and sharing (without overdoing it, of course) you put yourself on their radar and may well find that they’ll reciprocate later!
14- Use Images, Always
Use relevant high-quality images as images have a much higher engagement than just text or links,
15-DIALOGUE AND RESPECT
Think about paying it forward. As well as responding to messages, be proactive and start conversations. Congratulate people on their achievements, comment on and share relevant posts and offer your input when someone asks a question. Seek to add value and make meaningful connections. Doing this has not only helped my business, it’s helped me make new friends too!
16. Stop. Review. Revise. Restart
Regularly using the metrics and feedback from followers as your guide. While you are doing this also review what others are doing, get ideas and see how you can do something that works for your brand
Discounting Your Customers: The Customer Experience v. Vanity Metrics
What Moment will Define Your Customers Experience with Your Business
Faces Get Likes
The stat included above shows a very simple social media concept… faces get likes! But many times likes are viewed as a vanity metric, with good reason. But as a business owner, it is incredibly important to be aware that those vanity metrics that we may be discounting are our potential customers.
Vanity Metrics?
As I was looking for some content to support the statistic above and to see what I wanted to say when I posted it and I found myself wadding into a soupy mess of negativity about “collecting likes for likes” or “vanity metrics.” Plus lots of folks ranting about how stupid social media interaction is in general. I spent far too long spiraling downward into this mess and found myself downright angry. I get the idea of vanity metrics, yes you should always aim for valuable deeper interactions with followers.
Your end game should always be creating customers for life but that relationship needs to start somewhere.
But c’mon people lets be real here the customer (who we will call Becky) to the business relationship has to start somewhere. Maybe Becky just stumbled upon your page and thought one of your posts was cool. Becky Double taps. What if Becky was the only one that liked your post? What would you do? Discount Becky with the mentality of likes don’t matter and move on?
Don’t Discount Becky
No, a smart business owner would have brought on someone to handle social media at least part-time and made sure that Becky was engaged. That has the potential to start a relationship.
“Thanks for the like @Becky, we have tons more of these in store we hope you come in and check them out soon.
Becky sees that comment on her way to work and it makes her smile, unfortunately, she has a crazy busy week and didn’t respond. But Becky smiled and maybe that relationship is budding because she wanted to respond back and see where the store was located but life got crazy.
Sadly, this time Becky lost track of this company, couldn’t remember the name but really wanted to check them out when life calmed down.
Another Chance to Begin the Customer Relationship
Three months later while on vacation Becky again stumbles upon another cute post from this company and she is happily reunited and quickly double taps before throwing here iPhone onto her lounge chair where it took an awkward bounce and landed in the deep end of the pool.
Poor @Becky just a poor discounted customer “like” on the sale rack.But while on vacation, Becky met her future husband and they bonded over wet iPhones and they both loved social media, and how he also ran a small business and he was looking for creative people to partner with.
The Customer/ Business Relationship Finally Begins for Becky
A little Instagram stalking and they find the post that Becky liked, he loves the same post, he follows the company. When he returns, he send a DM and sets up a meeting. Becky finally gets to see the store and thrilled with all the quirky offerings! She buys 20 items for friends and family that Christmas. She knows they will love them.
See where this is going?
Yeah, the store is about to have a lot of new customer relationships! 19 of the 20 recipients of the gifts from Becky love the items. They get and can’t wait to visit this new found treasure. When they all visit over the next few months they all buy items to take to friends! Becky’s friend Becky actually has her bridal shower in the store. Sales are up 200% that year and the social media manager lands a full-time gig with an assistant to help!Ok, I know what’s my point: My point is Becky’s like was easy but it was a start, as a business owner I don’t know where my next meal may come from. I don’t know if that one like is a gateway. Be aware of your mindset and tone of conversations about social media metrics. Each one of those likes could be a new customer for life if they feel valued; discount them and they will find someone else to take money from them