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Tag: edutain
Establishing Yourself As An Expert On Social Media
Updated May 2024
Establishing Your Expertise with EDUTAINING Content
One of the key strategies for businesses on social media is to provide EDUTAINING—Educational, Useful, or Entertaining content. This type of content engages your audience and helps establish you and your business as an expert in your field. But why is it so important to position yourself as an expert on social media?
Why Establish Your Expertise
People trust experts because they believe experts know what they’re doing. Building this trust is crucial for growing your audience on social media. Providing content that adds value and engages your audience is the best way to create momentum and grow your business. Here are some ways to start establishing your expertise:
- Offer Useful Tools: Share tools and resources that your audience will find beneficial.
- Answer Questions: Engage with your audience by answering their questions.
- Provide Solutions:Solutions to common problems your audience faces.
These actions help position you as a valuable resource.
The Importance of Providing Value
Providing value is a significant step in becoming an expert—someone your audience likes, knows, and trusts. When seen as an expert, your audience will turn to you first for information on a subject. Focusing on delivering valuable content and answering questions, rather than just promoting your business, helps your audience view you as a resource, not just a salesperson.
Tailoring Your Content
Every business is different, and your niche will help you determine what types of content will be most beneficial to your followers. To better understand what your audience values, consider surveying your clients. Ask them directly what content they want to see from you.
By consistently providing EDUTAINNG content, you engage your audience and establish your credibility and expertise, making your business the go-to resource in your field.
Examples of Expert Content
As the Regional Social Media Coordinator for BNI Hudson Valley, I develop the monthly content calendar for the organization. This calendar provides each chapter with specific types of posts to focus on and includes important themes for the month. With the holiday season approaching, we’re enlisting the help of member businesses to establish themselves as experts by providing valuable content and answering questions within their areas of expertise.
To illustrate how we can all engage with our audience, I assigned each member of my BNI Chapter a specific topic. They were tasked with creating content on that topic from November 1 to New Year’s. By doing this, BNI highlights the talent within each chapter and positions itself as a valuable resource for its audience.
How This Applies to You
You might not be a BNI member, and your business might not be included in the examples, but this approach is still valuable to you. Use this as inspiration to brainstorm types of content your business can provide to its audience. Consider your services, values, and seasonal focus. Look at what people are searching for in your niche. What questions are your clients or customers asking? Create content that answers those questions and showcases your expertise.
Establishing Yourself as an Expert: Content Examples
Below are examples of content types based on the expertise of BNI members. These examples focus on the holiday season, but businesses can tailor their content to their specific focus at other times of the year. For instance, during the holidays, an accountant might write a blog post titled, “5 Things to Avoid Spending Money on This Holiday,” whereas, at other times, they might focus on “What You Need to Know About the Looming S-Corp Deadline.” It’s perfectly fine to adjust your style to reach a broader audience with educational posts, especially during certain seasons.
- Health and Wellness Coach, Healthy Eating Options this Thanksgiving.
- Computer Services, Avoid Falling Victim to Black Friday Scams.
- Business Financial Services, Holiday/ End of Year Benefits for Employees.
- Individual Financial Services, How to Not Go Broke This Holiday.
- Social Media/Graphic Design, 5 Tips to Sleigh Your Social Media Campaigns This Holiday.
- Cleaning and Restoration, Plan for A Cozy Holiday Instead of A Wet and Soggy One.
- Insurance, Snow Birds and Their Insurance Policies.
- Computer & Website Development, How to Update Your Google My Business Page for the Holidays.
- Real Estate, How Closing on Your New Home in December Can Help Keep The Inlaws Away.
- Booze Expert, Best Holiday Booze.
- Financial Services, Financial Health Check-Up for the New Year
Key for Success
You are not directly promoting your business or service when establishing yourself as an expert. You are providing your audience with useful information that is “company agnostic.” Providing this valuable information to your audience is an excellent way for them to get to know you and your area of expertise. It helps build relationships and allows you to earn their trust. Pushing your product or service takes away these benefits.
Level Up Your Social Media in 2020 with These 9 Tips
Are You Ready to LevelUp
Level Up Your Social Media in 2020 with these 9 Tips!
The Role of Planning
As I have said before, content is king, consistency is queen, and when you take control of these two things with a little bit of planning, you will be amazed at the things you will have time to do. All 9 of these strategies and tips help build a solid foundation for all of your social media platforms. You will be able to expand upon as you master each tactic. We are all on this journey together, some have leveled up already, others are working on solidifying the foundation. But we are all learning, and I hope these tips help you build a robust yet flexible presence on social media that allows you to be responsive to trends while expanding your reach and growing your business. So, let us jump in!
Set Goals and Define Your KPIs
Want to Level Up Your Social Media in 2020, then you must define what Leveling Up looks like for you. What are the Key Performance Indicators used to measure if you are reaching that goal? Make sure that you assign the proper metrics to your goals and understand what a positive outcome would look like for this goal. Need help understanding social media metrics before you set these goals? My go-to tool is the SproutSocial.com blog, when I am looking for information on metrics. I have this blog post bookmarked for reference.
Without these goals and our ability to measure them utilizing the metrics, we have no way of defining success or failure. Without goals, how do we know what we are hoping to accomplish? Set goals for your social media and clearly define success. Share these goals with your team, so everyone is on the same page and working towards the same thing. Review the metrics regularly and share your findings with your team. Encourage feedback.
Have A Plan
Having a plan for your content is one of the best ways to save time, focus on engagement, and Level Up your social media profiles. If you are not planning your content chances are you are spending too much time reinventing the social media wheel.
Set Your Goals
Set a goal for yourself. How much content are you planning now? Increase that by 20% over the next 2 months. In four months aim to increase your current percentage by 50%. Work your way up to having approximately 75% of your content/posts planned across your platforms with approximately 25% free per platform to flex current events, and other spur of the moment content in as needed. This makes sure your content always feels fresh and current.
Create the Plan
Review and Utilize the 9 Essential Posts framework from JRH Graphics to ensure that you are providing your followers with varied content that speaks to them. This tool also helps you not exceed 20% of posts being promotional material. I utilize it during every step of my content calendar planning process. Along with the 9 Essential Posts, we use the Macro, Meso, Micro planning process for creating a content calendar like the one we discussed in this post.
Overview of The Planning Steps
First, we look at the big picture, including all holidays, promotions that will anniversary, and significant themes that will repeat from last year. We usually complete the macro step either quarterly or do it at the start of the year and revisit each month to be sure we are not missing anything. After the macro level, we move onto the meso step, which is where we review the monthly themes, the events we are planning, any major product launches, etc. This step is where we lay down the ideas for the posts, types of posts we wish to include in campaigns, and make high-level plans for creative needed. The final step is the micro-step, which is a task completed every week. During micro-planning, you lay in the content for your posts and set them to go in your scheduling tool.
The Benefits
Thisw process allows you to have a plan for your year, month and weeks and provides you with a structure within which to post. While you may not have the specifics of every post pre-entered you know what you will be posting which relieves the, “OMG what do I post today stress.” This process along with my Breaking Down the Blog strategy which I will discuss in the Reduce, Reuse, Recycle section also allows me to have blog posts scheduled out almost a year in advance.
Level Up Your Social Media by Engaging
Did I hear you complain about not having an engaged audience? Whose fault is that? Oh, so you responded to the “thumbs up” you got on your photo of your breakfast this morning? That thumbs-up was engagement for that member of your audience. If you did not respond, you know what you are saying? You just told that member of your audience that YOU DON’T CARE. And if you don’t care, then why would they continue to engage. The worst part, you are saying that publically and everyone can see it. That is not going to help you Level Up your social media this year.
In Order to Level Up in 2020
In order to Level Up Your Social Media you need to engage the people that are already engaging you in the way that you want them to be involved. Need words as comments, then when you get a thumbs up, respond with, “Thank you, I am so glad you liked this post” or “Thanks for liking this post, what was it that spoke to you?” And when you engage with your followers like this, you are publically saying, “THANKS FOR ENGAGING, I LOVE YOU GUYS!” The act of engaging with your audience makes your audience more likely to participate in the future. So at a minimum, acknowledge the likes, respond to comments, and always respond to DMs.
Bonus Pro Move
Depending on the situation, because you don’t want to be creepy, engage with them on their profiles. If they have a business page, comment there. All engagement is beneficial, and showing a follower that you are willing to take the time to engage them in their playground shows how great you are. As they comment back, watch what they do.
Do they ask a question? Are they commenting back in more than four words? Watch what they do and engage again in that way. By the way, why is it four words? Because four words are what it takes for Instagram to recognize the comment as content-rich.
Level Up Your Social Media by Being Human
Being human shouldn’t be hard. After all, you are a human, so it should be easy to portray yourself as a human on your social media. That is your first mistake. Instead of describing yourself as something, you must be who you are, not anyone else. When Lea Berry and I discussed authenticity earlier in 2019, authenticity was starting to get overused as a buzzword. As this year has progressed, the tolerance for inauthentic brands has almost wholly disappeared. Authenticity will continue as a trend in 2020. The only way to capture an audience is by showing the ups and downs, the real emotions, the struggles, and the fantastic and unexpected successes. Gone are the days of nameless CEOs, and brands without a story and social consciousness.
Your Winning Story
At JRH Graphics, we believe stories are the most powerful tool in any companies marketing toolkit. Your winning story is authentic; it has an emotional hook, can capture an audience and convince them to go along on this ride with you. We believe that stories are part of what makes us human, and that is why a simple story can inspire action and produce change. Stories are what make JRH Graphics different. Let us help you tell your winning story!
Content Creation Can Be Hard
We certainly know that content creation can be hard. The number one question we get at JRH Graphics is, “How can I create better content in less time?” While hacks and shortcuts are certainly available, you still need to put in the work with social media. There is no magic bullet. But what are you doing right now? Is it related to your business? Could it be “B roll” content, aka something you put in stories?
Document Don’t Create
Gary V. is famous because of this. He is always documenting what he is doing and putting that out as content because it is. Not only that, but everybody loves a peek behind the curtain. They want to see how things happen, what life is like, and what struggles a business faces. These posts are not the pretty perfect Instagram feed content that everyone knows is inauthentic now.
Welcome to the life of an entrepreneur, you can’t be afraid to show the real you. Behind the scenes content is key, document what you are doing. It is one of the best, no short cut, short cuts I can give you. And it will help you level up your social media in 2020!
Use Reduce, Reuse, Recycle Concept to Level Up Your Social Media
Reduce the time you spend creating content by reusing content like blog posts and recycling content and redistributing it in another format.
Reuse
Your long format videos, blog posts, and webinars can all be broken down into smaller tips and points and distributed on their own with a link tyong them back to the larger piece. I discuss best practices for this process at length in this post. In many cases I am able to get over 10 viable social media posts from a blog allowing me to schedule educational content out for many many weeks. You have already done the hard work creating these pieces of content, make sure you get the most out of them.
Recycle
It is true you can’t magically create a movie from a blog post but you can utilize the research and points you made in that blog post to deliver a video. Look at how you could expand on a point you made or take a deeper dive on a concept. Recently, I turned a 9 post story into a series of 9 Live Videos that discuss different strategies for Leveling Up Your Social Media in 2020. These 9 story posts and videos are the basis of a blog post that dives a bit deeper into these tips. Finally, this blog post will be turned into a webinar that shows people how to utilize the tools and strategies discussed and provides them with practical solutions to common problems.
Level Up Your Social Media by Creating More Content Your Followers Want
Utilize the 9 Essential posts to create varied content and then build on the successes of your top-performing ones by utilizing the Rule of 3 for Social Media. The Rule of 3 for social media allows you to apply a more scientific way to measure why a post is successful, as seen on the worksheet to the left. You change one aspect of the content at a time, leaving the other two points and see how it performs. I explain it in the video below.
Understanding Your Metrics
To make sense of what your existing content is telling you about your audience, you need to be able to understand your metrics. Most social media platforms have metrics built-in, and they are handy to start. As your campaigns and presence on social media expands, you will probably want to invest in a third-party app to measure your social media success. Also, if you need help understanding your metrics, I recommend utilizing the SproutSocial Blog as your go-to research tool. I have regularly referred to the blog post, All The Social Media Metrics That Matter
Level Up with More Video Content in 2020
If you want to Level Up your social media in 2020, you will need to create more video content. From Live Videos to more extended form videos, you must create videos for social in 2020. Not only are videos the most engaging form of content, but most of the platforms are prioritizing videos as well. Video is going to need to be a part of your plan for social media for the long haul.
Instead of Making Excuses, Make Videos
I have made all the excuses. I created lots of stories as to why my brand was different and didn’t need to include video content right up until this year. It wasn’t until I started losing followers at a terrifyingly fast pace that I accepted that I needed to add more video content in my campaigns. Even then, I avoided Live videos because I was sure nobody wanted to see me go live. Well, I will admit it here. I was wrong. (It’s okay nobody will read this far anyway). I was wrong about not needing to include video. I was wrong about not needing to go Live. In the past two months, I have moved further into creating videos, and for the first time in 10 months, I have had almost three weeks of having gained not LOST followers on all platforms. The key is to show up on your social media where people are and in the way that they are consuming content. Take it from me, stop making excuses, and start making videos.
Level Up Your Social Media in 2020 by NOT Selling on Social
Businesses fail when they view social media as a selling platform. Community is the basis of social media, and those of us on there selling are in enemy territory. So instead of marketing on social media, level up by providing value to your followers. Build up your reputation as an educator. People need to be able to like, know, and trust you before they make a purchase. Add value to your audience by answering questions they may have, and by providing content that is value-rich and solves real problems, your ideal client is facing. Establish yourself as an expert on social media, and position yourself as the first person to go to if a member of your audience has a question. Eight of every ten posts should provide value to your audience and not sell, especially as you begin establishing yourself and your company. Your CTA in these educational, value-adding posts should ask what else you can provide to help them. You will become the resource your audience can trust, and with trust eventually comes sales.
It is Time to Level Up Your Social Media
Win big in 2020 by applying these strategies on your social media platforms. Each strategy helps you build a solid foundation to build upon. 2020 is going to be the most social year yet, so get the most out of your social media and build your following. You got this!
Sleigh Your Social Media This Holiday Webinar
Sleigh Your Social Media This Holiday Webinar
The 9 Essential Posts is the framework we use at JRH Graphics to ensure that each of our clients in creating and posting content to their followers that is varied and has the potential to engage. The framework is free to download here, so grab your worksheet today! During the holiday season, social media can be a burden. Customers take priority. And somebody needs to work on adding at least 5 hours to every day between Thanksgiving and Christmas. Here at JRH Graphics, we feel your pain! That is why we created this Webinar that uses some tips from our Content Calendar Strategies and The 9 Essential Posts and gives you lots of great ideas, prompts, and jumping-off points so you can sleigh your social media during this holiday.
Sleigh Your Social Media This Holiday Video and Slide Deck
We know that you are excited to sleigh your social media this holiday! We won’t get in the way any longer. Below you will find the video recording from the webinar as well as the slide deck. The links are live in the slide deck. Click on any of them, and they will bring you to the source of the content! If you have any questions, please do not hesitate to reach out.
Not So Fast Mister
It hasn’t been 56 minutes yet. The webinar was 56 minutes long! No time to watch now? Go over to YouTube and tag the video to “Watch Later!”
You don’t think I can provide value? Okay, I certainly am a bit hurt by you saying that to me. However, you are entitled to your opinions!
Okay, you didn’t mean it that way! Great because I think things like the Holiday Gift Guides and the “Thank You” Campaign are strong ideas. Even the reminders on types of things to post to keep your community up to date on what’s happening in your area are pretty valuable things. Not to mention, the Letters to Santa behind-the-scenes concept will highlight how cool your business is and engage a new audience. Oh, and the Virtual Scavenger Hunt based on the highly successful Instagram Loops could be a real winner for you. The Virtual Scavenger Hunt is my favorite. Links and suggestions for a bunch of “Edutaining” holiday posts and DIY content that is sure to engage this holiday is even included!
That’s Better
I am glad you went back and watched the webinar and reviewed the slide deck. You are ready to go! I hope the webinar inspired you and provided you with some great ideas on ways you can sleigh your social media this holiday. If you use any of these ideas, I would love to see them at work, so please tag @jrhgraphics on Facebook or @jrh_graphics on Instagram and Twitter! Happy Holidays!
Video Content Creation Using the 9 Essential Posts
Creating Video Content Stresses You Out, Doesn’t It
When you hear the words “video content” do you scream a little bit? Are you stressing out because you don’t know what to create? Or is it more stressful thinking about going in front of the camera, recording something, and then putting a video out there for all the world to see? Well, the good news is I can help you because I am going to provide you a framework that will help you decide what kind of videos to create. I can also tell you as somebody who hates being in front of the camera, that it gets a bit easier each time. You just need to get in front of that camera and go for it. Remember it is your business, you are the one with the experience and you are the Subject Matter Expert.
Video Content Challenge for June
Leading into the Video Content Challenge for June I discussed different ways you could incorporate video into your social media. This was based loosely on the 9 Essential Posts Framework that we use at JRH Graphics to help make sure that each of our clients is posting a variety of “Edutaining” Content. The major benefits of following this framework for your video content as well as all your other content is it ensures that all of your posts are working towards telling the same story and the content remains varied. well, for July we are digging into video a little bit deeper and you will be asked to create video content for 7 of these 9 Essential Post Categories.
I recommend you take into account your June results when deciding what to post for this challenge. What worked in June for you? Which videos did your followers engage with? What platforms worked the best for you? Which platform do you want to add next? Answer these questions as you prepare for the July Video Content Challenge (VCC) so you are making the best use of your time when creating content.
Video Content Created for These 9 Categories
Since I am such a nice guy and I want to help you all succeed in the July VCC I am going to review the 9 Essentials Posts below and provide you with some ideas on how you could create video content for each of them. Want a little behind the scenes here, when I thought of this blog post I already had content in mind for 8 of the 9 essential post categories, know which one I forgot? Yup, you guessed it the motivational quotes argh!
Product Posts
Product Posts may seem easy but be sure to not constantly post or repost the same content about your product. Keep it fresh. Get ideas from your customers how are they using your products or “product in the wild” posts. Make sure to highlight what features and benefits users will get from your product that differentiates it from the products of your competitors.
Video Content Ideas
Tutorials on how to use the product. Features and Benefits Demo- think simple but impactful and easy to digest here like Bounty Commercials. Go live for new product releases or possibly show your product being used in an unexpected way. Showcase how the product is made. You have lots of options with this one, just make sure you are highlighting what makes you special.
Customer-centric Posts
Customer-centric posts focus not only on the overall customer experience (which is a good focus) but this is also where a lot of your user-generated content comes from. User-generated content is huge for a business because when you share that content the creator is much more likely to also share the content with followers. And beyond that it shows followers you care about how you engage with your customers and encourages them to share without even asking.
Video Content Ideas
Yup, if one of your customers creates a video post and puts in on their social media, you can share that! You got a freebee but that is great. User-generated content is a huge win for any business. If you are that good then who am I to deny you a freebie. If you were not that lucky it is okay, think about ways that you currently interact with your clients and customers, do you have a regular that is hilarious and would love to be a ham and drum up some attention for you? The person who is always raving about you? An organization that meets in your space that would love to cross-promote or drum up some new members. Yeah, you guys have this one.
In The Hood Video Posts
I call these the “In the Hood” posts and they really touch on the things happening in the community around you. They can be lighthearted and silly or seriously important things that are happening in the hood. What is important is that you are engaging the potential clients that are immediately in your area that are customers of the other businesses. You are also providing those in your neighborhood beneficial information and helping build trust. These posts allow you to partner with other businesses in your neighborhood magnifying your reach.
Video Content Ideas
Partner with another business and feature them and have them feature you. Cover a local neighborhood event. Check out the newest restaurant in town and live post about it. Video how you interact with your neighborhood every day as a business owner. Feature some new people in town or do you always have that one dog in the neighborhood who is your best client, go get him on video.
A Day In the Life Posts
Highlight things that usually happen at your company a pre-opening chat, lunchtime discussion, shared news about employees. Remember Instagram is very visual so make sure you have a good brand-appropriate visual if you are sharing on Insta. Think of these as a quick filtered peek into the back of the house. People love to get a peek behind the curtain, and you want to give that to them. Be real but brand appropriate.
Video Content Ideas
This type of post is awesome for video content and stories. Feature a day in the life from a specific perspective and make sure the day is entertaining and informative for your followers. No further tips needed this is gold!
Giveaways and Contest Posts
Product launch, new item, a special time of the year… make it super special with a giveaway or contest. It’s a great way to gain followers by encouraging them to follow you on social media as a way to be eligible for a prize. Keep in mind that you should always post appropriate disclaimers and follow all posted social media platform rules! This could also include tools and freebies that you can offer up to those who follow you. Maybe a free 30-minute consultation etc.
Video Content Ideas
Video reminding them of a contest. How about a video of you picking the contest winner. Or a video of the contest or giveaway winner picking up prize and being super excited. You could create some video content around you free tool you are offering for people who sign up for your email list. Or highlight how they can use that freebie.
Food, Babies, and Dogs on Video
Want some more social media gold? Then post about food, babies or dogs! Posts like this help you keep your content varied and make sure that you are not talking too much about yourself! Remember that just because the post is not directly related to you does not mean that it shouldn’t add value to your followers. These are not throw-away posts they are still an opportunity to get followers to like, know, and trust you. Think about favorite lunch places around your business, a new bar for after-dinner drinks, or your favorite quick and easy meal you love to make. Keep it light and brand appropriate.
Video Content Ideas
Ok so here the dogs and the babies might be more entertaining on video, but if it is not your dog or your baby make sure to get permission. But seriously, you could do a post around food on video. Like your morning trip to the coffee place. Better yet if you are promoting your restaurant, or you are a lover of chocolate, wine, scotch, pizza whatever, share your love with your followers. Make sure you aren’t throwing these posts away- they should add value.
Motivational Quotes on Video
Motivational quotes on #motivationalmonday or any other days of the week when a little pick me up are in order. Keep the quotes brand appropriate. Try to share quotes that you find meaningful in general or on a specific day. Generally, I recommend posting 1-2 quotes a month. Also, please do not just find one on an ugly background and slap it up on your feed, pay attention to the look of it and when possible add your branding.
Video Content Ideas
Yeah, this is the one I sorta didn’t have figured out but… How funny would it be to have the grumpiest guy on your staff read motivational quotes on the video to cheer people up on a Monday! Or do you have a yoga fanatic that can offer some Monday Motivation and a tree pose? Tell a motivational story that helped you, or one about how you achieved your goals to give followers a different perspective on you. All possible ideas and I will keep thinking!
EDUTAINING Video Posts
Remember you are the expert in your field you should be EDUTAINING your followers. That means the information you are sharing is EDUCATIONAL, USEFUL & ENTERTAINING. People love little tidbits of knowledge especially if its something cool that they can use to impress somebody at a bar or a party. Share fun little bits of knowledge or inside info on what you do. Ask them what they want to know and then educate them on that.
Video Content Ideas
Ask your followers what they want to know or what questions they want to be answered and then go live and answer them. It’s fairly easy, it encourages engagement and you know all the answers! Plus it fills you in on areas that you can improve messaging or provides you other ideas for videos you could create to help educate followers. Also in this category, product demos, useful tips, unknown facts about your business.
Employee-centric Posts
Employee Takeover: Have a trusted employee who has been briefed take over your business account for the day. A few video posts in the story and a post for the feed that is on brand. The story can be less refined it is set up to be snapchatty for a reason!
Employee Profiles These are a bit harder but they are great for morale and a great way to feature specific employee on social media. Ask a set of questions to an employee and take some cool fun photos and viola.
No Employees- No Problem: Do you work with another company in a partnership for an event? Or are you welcoming a new vendor, artist, or chef into your location for a limited time? Do you sell products from local artisans? These all provide an opportunity to do a profile of sorts or even have the partnering brand take over your social media for the day.
Video Content Ideas
Do all those things mentioned above in a video. Employee profile on video (interview style). Employee takeover with video. Brand takeover with video. New vendor or partner, feature them on video. Prep all parties in advance of the video and have fun.
A Final Thought
Before you post content think about what value it will add for your followers. Is it something that will solve a problem that they have or help them in their daily lives? Is it introducing them to something new or highlighting an unknown feature of a much-utilized tool. Helping your followers manage pain points and excel where they struggled before is a surefire way to build trust. Try to not post content that does not add some value to your fans, they won’t stay fans for long if you post too much useless content.
Are you ready for Video Now?
Start by going live and work your way into creating other video content. Video content in stories such as on Instagram, Snapchat and Facebook can be a little rough around the edges, that is expected. However, video content in your feed should be more polished and professional.
Keep in mind with all your video content that it should be short, concise and beneficial to the person watching. Break the videos down into easily digestible segments to increase retention. Plan your videos in advance and make sure to follow an outline so you present a well-organized idea.
Now get out and start making some videos, we can’t wait to see what you come up with.
2019 Social Media Stats and Best Practices
2019 Social Media Stats and Best Practices
We recently took a look at some of the top social media stats for 2019. We wanted to see what the numbers were telling us about the state of social media and social media marketing. From this, we decided on some key areas new businesses could focus on. To round it all out, we added in some best practices. If you are just starting to promote your business via social media, or want to revise your strategy… here is a good place to start!
Before The Stats, Let’s Review Some Basics
First, and foremost a basic that is often times forgotten. The goal of social media is not to sell. Your goal is to engage followers with content that fills a need. The 80/20 Rule is the Golden Rule of Social Media. It states that 80% of what you post should be informational, educational and entertaining. Only 20% should be promotional.
Some additional guidelines include making sure that your company story is relatable. Only Posting Content that is Brand Appropriate, and being authentic and true to your brand. We even encourage you to be a little bit funny but remember humor can be tricky. Make sure you will not offend anyone and always be polite.
Following these basic rules will ensure that you are creating and distributing quality content that adds value to your followers and your business. Now, let’s get on with the show…. errr one-minute mini video, read fast!
Planning and Organization
Reviewing the tips in that quick video, I am reminded of the importance of proper planning and scheduling. There is no other way to ensure a strong social media presence. Without planning you will not be able to ensure that your content fully aligns with your brand. It will be impossible to be sure you are presenting posts that are cohesive across all platforms. Planning also allows you to schedule a well-rounded selection of posts that “Edutain” your followers. Are you looking for the best things to post about on Social Media as a Business? Take A Look at our 9 Essential Posts Blog and if you want you can even grab a Free Copy of Our 9 Essential Posts for Businesses Worksheet.
We recommend creating a social media planning calendar and regularly updating it with key campaigns, events and other occurrences that will impact your business. Then organize your posts making sure that they are appropriate for the time of year. Review it regularly to ensure the content you are presenting is varied and adds value. Social media management software such as Hootsuite and HeyOrca (if you need approvals or are running multiple accounts) also have great tools that will help you plan, stay organized and post regularly to all your platforms.
Numbers Don’t Lie
Now, let’s dig into the numbers. They say numbers don’t lie. I have tried to prove this theory wrong, and while I have successfully gotten people to agree that numbers may not tell the full story we have to stop short of saying they lie. What are some of the social media stats telling us and how can we adjust our strategy to expand on successes or compensate for shortfalls?
We selected three areas to discuss. First, how to stand out in a crowded marketplace of 2 Billion. Then we took a look at some of the social selling stats and provided some tips on this “trend” that isn’t going to go away. Finally, we take a look at the importance of serving your customer through your social media platforms.
2 Billion Users and Counting
Social media continues to become more ingrained in our daily lives. More people are accessing at least one social media platform every day. More businesses are using social media to reach customers. Facebook, which is still the largest social media platform, alone has 2 billion active users. Facebook also has 65 million active business pages.
The landscape is crowded and a tremendous amount of content is being added every single day. 100 million pictures and videos are uploaded every day to Instagram. If you are not creating quality content for both your feed and your stories you will be forgotten. Quality content is content that engages followers, has the potential to go viral and is representative of your company. Failing to create quality content and share it regularly will result in less brand awareness, engagement will continue to fall and the cost of doing business on social media will rise.
Stand Out In The Crowd
It is easy for your posts to get lost on social media nowadays. Stock photos, overly generic copy, fake authenticity, and recycled posts will not get you noticed. Flashy misleading headlines and fake promises will get you blocked. In order to avoid these pitfalls make sure your content makes sense for your brand and is adding value. Think about your audience and what they need that you can offer, then give it to them.
Posts that include user-generated content are more likely to engage followers. Encourage followers, customers, employees, brand ambassadors, influencers and friends, and family to engage with your company on social media. Build relationships with those who engage with you on social media, keep a short list of likes and dislikes and notify them if you see something you are certain they will love. A little effort like this goes a long way and will be noticed. Look into possible collaborations. Befriend an Influencer. And lastly, create more video content. Video is still hot and people are more likely to engage with it.
When you see numbers over a billion it’s natural to feel like its a mountain you will never climb. The beauty of social is that success is built one story at a time, and one customer at a time. Take the time to cultivate the relationships and you will begin to climb that mountain.
Increase in Social Selling
Followers being inspired to purchase an item because of something they saw on social media or discovering a new item that they want to purchase on social media is great news for businesses that have items to sell online. Customers are growing more accustomed to the concept of social selling and feel more comfortable making purchases via social media. These stats also reflect the availability of new features in Instagram and Facebook that allow companies to directly link products to posts, the rise of influencer marketing, and increased visibility on social media for startups.
If you are selling products and have an online store, I recommend getting social selling up and running, as I don’t see this trend going away anytime soon. As a matter of fact, stats like 49% of people say that the availability of easy payment options like ApplePay or GooglePay on social media platforms would increase the likelihood of them making a purchase and 50% of Gen Z view social media as the most relevant advertising channel suggest we will be looking at social selling for a long time.
Once you have the basics set up you can directly link to your products in posts, your Facebook page can have an up to date shop section with all of your products. You can feature products directly on your Facebook page. JRH Graphics has a Facebook store and regularly links to items in his IG posts and Stories.
Are you already utilizing social selling for your company, please share your best practices, we would love to hear from you!
Serving Customers via Social Media
With the rise of social selling, users utilizing social media to research products, and the fact that 45% of consumers go to social media first if they have a question or an issue about a product or brand it is clear that social media is no longer just a marketing platform. Social media is now another storefront and another chance to make a first impression. Your social media is part of your customers’ journey and one part of the omnichannel experience they will have with your company.
The Other 12%?
88% of social marketers believe it is important to serve customers via social media platforms. My question is what are the other 12% thinking? Social media is part of your customer journey, it is where they go to research your products, buy your products, and see if they have a friend that has used your product. If you are not available on social media to assist someone who wants your product YOU LOST A SALE!
Social media is a storefront and it is a storefront that needs to be manned. Whoever is managing the interactions needs to be well versed in your product and policies and has to be able to answer questions in a timely manner.
Social media is a chance at a first impression, and a way to continue telling your story. Your social media needs to reflect your brand and your story. Your social media should be easily recognizable. If I go to your store, your website, your social media platforms it should all be connected.
A bad experience on social media could end a relationship with a company. Just take a second to think about this stat. 51% of people would unfollow a brand if they posted irritating content.
Still thinking? Yeah, you got it you lost a follower, you lost a customer! Their customer journey just ended because of something you posted on Instagram. Ouch. This is equal to a customer having a bad interaction at your store.
A Stat That Drives Home the Point: Social Media Can Not Be Ignored
That one statistic alone drove home a very important point for me. Your social media platforms are equal to your store, your website, and the interactions that your customers have with you. Social media is no longer something for the marketing team to worry about, it is as big of a big picture item as anything, and it can’t be ignored.We reviewed the stats, made a few suggestions and we hope you have some jumping off points. If you need help coming up with a plan that works for your business please reach out to us here at JRH Graphics. We would love to help you craft your story, engage new followers, and build your business.Sources
How to Win with LinkedIn! Starting Out and Strategies for Success
How to Win with LinkedIn: Strategies for Starting Out and For Continued Success!
Are you just starting to develop a social media strategy for your business? Do you think you want to be a thought leader but not sure what that entails? Is LinkedIn on your radar but you are not sure if it is the right platform for you? Well, I am here to help. This post is aimed at helping you determine if LinkedIn is the right platform for you and give you tips on how to win with LinkedIn.
LinkedIn is an incredibly powerful tool for businesses. Especially those businesses looking to win over other businesses as clients. A successful LinkedIn strategy can really help increase the buzz around your business. LinkedIn can help you gain leads, recruit qualified candidates, network, and establish yourself as a leader in your field. If you are still not sure if LinkedIn is right for your business, check out this infographic from the team at coschedule.com.
First Steps to Developing Your LinkedIn Strategy
Ok… you looked at those stats, and you said to yourself, yeah let’s do this, LinkedIn is the place for me. Great! Now, what is your first step?
Well, as is the case with any social media platform you need to decide what you want to get out of your efforts. To do this you first need to set goals. Then make sure that the goals you set for social align with business goals.
Common Goals
Some common goals for LinkedIn users include lead generation, recruitment, networking, collaborating, keeping your business informed, and establishing yourself as a thought leader. Many businesses will select a couple goals and focus their efforts on them. This is a smart starting point as I recommend only picking two goals to start out with and measure.
The Most Important Goal In My Opinion
I would argue that one goal for every business on LinkedIn should be establishing themselves as a thought leader. Here is why. Establishing yourself/brand/business as a thought leader is a smart goal for the long game. The long game is ever so important and ignored with social media. Establishing yourself as a leader, innovator, thinker, and smart business owner will naturally help you generate leads. It will help you increase your network, attract better candidates and engage followers on your social media platform.
I promise I will get into how you establish yourself as a leader a bit later.
Step 2 for Winning on LinkedIn
Step 2 is to determine who your audience is. One thing that I always need to remind businesses is that they need to find their niche. You can’t be everything to everyone, no matter how hard you try.
Figure out who your audience is, where they reside, what they like. Once you have figured that out then create and share content that they want. Your content should add value, solve a problem, or provide interesting and informative insight. This is one of the ways that a LinkedIn strategy does not differ from any other social media strategy. Your goal… EDUTAIN!
Step 3: Before We Discuss What to Share
So, Step 3 is important. It is more important than what you share, and often the step that is often forgotten. I am putting it before what you should share in hopes that you will read it. I fear that if it were step 4 after what to share it would be ignored.
What is Step 3 Already
Step 3: Be active. Post regularly. Comment regularly. Respond to People. Engage Followers. Engage Possible Collaborators. ADD VALUE. Get involved in groups and actively participate, don’t be afraid of sharing your ideas, your thoughts, but also be open to listening and learning. Others are trying to add value as well and you can learn a lot from the folks on LinkedIn.
Ask questions. Asking questions shows a willingness to learn. Asking questions shows followers you care about whats new and what matters to them.
Engagement and Value for the Win
Again, as with all social media engagement is key, but adding value to this engagement is essential. Provide solutions, give out tips and tricks. Let people in on your secrets. This builds a foundation of trust and allows you to become an asset to followers. Gary Vaynerchuk describes these as your “jabs” and smartly recommends to go all in on your jabs. Just simply provide useful information with no sales pitch. Not even a hidden one.
This added value, these jabs, are the basis of how you establish yourself as a thought leader. Your long-form content you are sharing will be based on providing this useful information, with no sales pitch. You will be providing content to inform and entertain your followers.
Step 4 What to Share…
So, the final step for you LinkedIn Strategy is figuring out how you actually become a thought leader. That involves sharing the right content, geared at the audience you have targeted. Making sure that the content you share is informative and that you are engaging with people on topics surrounding this content.
This step of your LinkedIn Strategy involves sharing long-form content that is engaging and interesting. Content that is innovative or provokes thought and conversation. Infographics, video blogs, written blogs, case studies etc are all perfect for sharing on LinkedIn. In my opinion, the content shared by an average business should consist of 1-2 original long form blogs or video-blogs per week, 1 infographic or video that solves a common problem and 1-2 shared pieces of content that you comment on. Now, I know that = only 3-5 posts per week what else will you do to fill the 7 days.
Turkey Sandwiches and Other Great Things About LinkedIn
Here are a few notes on LinkedIn content…
- Unlike Instagram people are not logging in and checking your content multiple times a day so posting 5 times a week is okay.
- Engage in several groups and share your content in groups to magnify your reach
- Treat your original long-form content as a Thanksgiving Turkey and your LinkedIn posts as turkey sandwiches.
- Example: I could post this blog today and comment on the infographic I shared from www.coschedule.com in the first section of this post. Then on Friday I could post this same blog with another image and comment on Step 1 deciding on your social media goals, then the following Wednesday discuss my obsession with Gary Vee and his jab, jab, jab right hook theory, etc etc. Your captions to what you share and the followup engagement as well as conversations you start allow you to do this and win.
As with all social media, a plan is essential, goals are essential and being active and engaging followers is a must. That means that you need to be willing to dedicate time to being on LinkedIn. It is also essential to understand that all of social media is a long game, you will see your metrics rise by being active but you may not see leads rolling in right away. Have patience. Post consistently over a long period of time. Engage and provide valuable insight and the social media game will pay off. I promise.
Need help managing your social media check out some of my resources.
Help Planning Your Social Media Content
Predictions for Social Media in 2018
Strategies to Expand Your Reach
Or reach out directly and set up your Free 30 Minute Social Media Consultation